Terms & Privacy

Refunds, Transfers & Deferrals

Refunds: Participant withdrawals are not eligible for cash refunds. The event-cancellation policy below applies if Cielo Running Running cancels an event.

Transfers: You cannot transfer your registration to another runner.

Deferrals: We do not offer general deferrals. Pregnancy deferrals are available under the policy below.

If you can't make it, you can withdraw and receive partial credit toward a future Cielo Running event.

Withdrawal & Race Credit

Registrations are nonrefundable and cannot be transferred to another runner. If you cannot attend, you may withdraw and receive credit based on when we receive your request.

Credit is based on when you withdraw before race day:

• 90 or more calendar days: 75% of the entry fee
• 30 to 89 calendar days: 50% of the entry fee
• Fewer than 30 calendar days: no credit

Race day is day zero. Credit is valid for one year from the date issued and may be used once toward entry to a future Cielo Running event. Credit has no cash value, is not transferable, and does not guarantee entry or bypass a waitlist.

To withdraw, email hello@cielorunning.com with your name and race.

Pregnancy Deferral

If you are pregnant, you can defer your registration for up to two years. No medical documentation is required. Email hello@cielorunning.com to request a deferral.

Race Divisions

We offer women, men, and non-binary divisions. You choose your division when you register. No supporting documentation is required for your division selection.

Event Changes & Cancellation

Safety comes first. We may modify the course, shorten the event, delay the start, postpone, or cancel if conditions make the planned event unsafe or impossible.

If Cielo Running cancels for a reason within our reasonable control, we will refund the race entry fee to the original payment method.

If weather, wildfire, hazardous air quality, natural disaster, a land-manager closure, or another circumstance outside our reasonable control forces cancellation, we will first try to reschedule the event in the same calendar year. If it cannot be rescheduled, each entrant will receive a 50% credit toward a future Cielo Running event, valid for one year from issue.

Entry fees are not refunded for course changes, a shortened event, a delayed start, or an entrant's inability to attend a rescheduled date.

Code of Conduct

Follow Leave No Trace. Treat volunteers and runners with respect. Follow all course rules and staff directions. Littering, unsportsmanlike conduct, harassment, or abuse of any kind results in disqualification.

Intellectual Property

Cielo Running's original site content, including its text, photos, logos, and design, belongs to Cielo Running, LLC. Third-party names, trademarks, and logos remain the property of their respective owners. Do not reproduce or redistribute protected content without permission from its owner.

Privacy

When you register, we collect your name, email, date of birth, and emergency contact information. We use it to administer your entry, confirm eligibility, communicate event updates, support participant tracking, and respond to race-day safety needs. Authorized race staff and volunteers receive only the information needed for their role.

When you volunteer, we collect your name and email to confirm your assignment and communicate race and role information. Your first name may appear on the public volunteer team and on the team for your selected role; we do not publish your email or full name there. If you later create or sign in to a Cielo Running account using the same verified email, we may connect that volunteer assignment to your account.

Official race results may display a shortened name, bib number, division, placement, finish status, and time. If you choose private results, your placement, finish status, and time remain in the ranking while your name, bib number, and division are hidden. You can change that preference from your account. We do not publish your email, date of birth, or emergency contact information in race results.

We do not sell your personal information. Service providers process limited data on our behalf for authentication, registration records, payments, email delivery, hosting, and basic site analytics. We do not use advertising pixels to build third-party advertising audiences.

We retain records only as long as reasonably necessary to operate the event, meet legal and accounting obligations, prevent fraud, and resolve disputes. You can request access, correction, or deletion by emailing hello@cielorunning.com; some transaction records may need to be retained where required for those purposes.

Contact

Questions? hello@cielorunning.com.